Property in Alanya. Ideal Estates, +90 532 777 4 777


High Standards of Customer Service

"To give real service you must add something which cannot be bought or measured with money, and that is sincerity and integrity." – Don Adams
Don Adams
Don Adams

High Standards of Customer Service

Ideal Estates strives to provide customers with the most beneficial and correct property services in Alanya. We not only strive to provide an excellent pre-sales service, but we also continue our relationship to assist you with our’ after sales’ services for as long as you own your property. Our services oriented real estate agents make buying and investing in a property in Alanya easier than you can imagine.

Our main goal is to maintain a high customer service standard to ensure all our customers’ satisfaction. We achieve this by keeping the following principles in mind;

  • Proper communication. 
  • Empathizing with the client.
  • Addressing customer needs.
  • Actively listening.
  • Being transparent.

Best Practices to Provide High Standards of Customer Service

A best practice is commercial or professional procedures accepted or prescribed as being correct or most effective.

IDEAL Estates operates on the highest integrity level in assisting clients in making decisions. We respect their choices, even when communicating with our customers and making recommendations.

IDEAL Estates has the resources and capacity to provide asset valuation, investment consultancy, and Management of real estate investments of all sizes, complexities, and locations.

Going above and beyond for customers is what separates us, we thrive while other companies only survive. That’s why we train our team on how to provide excellent customer service.

Giving great customer service is a sure way to keep our customers coming back. Simple things like responding faster or sticking to agreed-upon timing can make a big difference. It’s easier to keep a customer than to get a new one, so we make sure to follow good customer service practices to keep the ones we have.

Effective Customer Service Best Practices we Follow:
  • Respond to and fix problems quickly and efficiently
  • Make it easy for customers to find answers on our website
  • Keep our promises and meet deadlines
  • Genuinely help our customers
  • Reward our customer service team
  • Have a dedicated customer service team
  • Check in with customers after they have received service
  • Keep records of customer information and offer personalized service
  • Use customer service software to improve our service

IDEAL Estates offers solid professional advice and high standards of customer service in the following areas: 


Real Estate Sales / Marketing

Market Research

Real Estate Market Research

Customer Services

Customer Services/Buying/Selling/Property Management

Project Development Consultancy

Feasibility Study/Real Estate Development Research

Real Estate Asset Management

Asset Management and Strategic Planning Services

Investment portfolio

Real Estate Investment Portfolio Consultancy


Negotiation / Mediation


Sales and Leasing (Rental) Contracts

Customer Analysis

Customer Requirement and Budget Analysis

Portfolio Management

Administration & Management of Commercial and Residential Portfolios


Residential and Commercial Leasing (Rent a Property)

Our realtors act in your best interest to protect the property, keep it occupied, collect payments, make budget improvements, and keep records. When negotiating on your behalf, our professionals are versatile and results-oriented, with extensive experience in real estate, including retail property asset and portfolio management. IDEAL Estates has created a business model focusing on customer satisfaction to create a long-term sustainable relationship with our clients. Our management board has a collaborative approach with the ability to develop a team-focused environment while teaching our real estate agents how to achieve results in your best interest. Our real estate agents demonstrate excellent customer service, business insight, and strategic planning. They also use various property sales techniques, including qualification, persuasion, strategy, bidding, and closing. They have solid communication and interpersonal skills to build and maintain relationships with clients, staff, and working partners.

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